Customer service and support play an important role in the success of a robotic solution. At Genesis, we know making parts is how you make money, and that means making sure your Genesis equipment is running at peak performance. Our customer services include a complete single source support system backed by an experienced technical staff. This service is why so many companies entrust critical manufacturing operations to our automation solutions.

• 24-Hour Hotline/Phone Support - (563) 386-9693 - to quickly analyze the problem and provide
  knowledgeable support and dispatch parts or support personnel.
• System Documentation Library offers complete documentation for our latest system built as well as
  the first one we built in 1983.
• Reintegration Services to clean up, test and reintengrate your unemployed robot or robot system.
  We help you get them back on the job quickly.
• Productivity Improvement Services to upgrade your old robot programs and weld parameters with
  the latest technical tools and software to, speed them up and improve your weld quality.