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At Genesis we don't hand you off to the Service Department after we deliver your system. Your project team is a cohesive and ongoing business unit at Genesis, designed to learn more about you and your products everyday. That way we can be a better supplier and partner. When necessary, your Genesis team has access to our professional services as a resource and to provide service.
24 hour hotline – (563) 386-9693 – Anytime day or night response. When you need us, you get an immediate call from our experienced service engineers. We quickly analyze the problem and provide knowledgeable phone support or dispatch parts, or support personnel quickly.
System Documentation Library – Great system documentation is the backbone of long term support. We take documentation seriously and always have. Our library has complete documentation for our latest system built, as well as the first one we built in 1983.
Reintegration Services – Great robots and systems sometimes have
to find a new job. If you have a robot or robot system looking for work, Genesis Systems Group Services can clean up, test and reintegrate your unemployed assets and get them back on the job.
Productivity Improvement Services – We have the experience that comes with 3,000 successful robotic systems. Experience counts. We also have the latest technical tools and software. Let us upgrade your old robot programs and weld parameters, speed them up and improve your weld quality.
Training – Genesis Systems Group is dedicated to maximizing your return on investment. We believe hands-on is the best form of training. Within the first day of training, the student learns to move the robot and enters his/her first program. When properly trained, an operator can improve productivity, decrease downtime, reduce manufacturing cost and enhance safety.
- Student to robot ratio is targeted at 2 to 1
- Students are provided with complete reference and training documentation
The Operator Training Program offers Basic Robot, Welding Training and Advanced Robot Programming, onsite training and maintenance training.
Click here for Training Schedule