- Welding
- Thermal Cutting
- Material Removal
- Handling and Tending
- Assembly
- Dispensing
- Non-Destructive Testing
- Service and Training
HOUR CUSTOMER SUPPORT 563-445-5777
Home What We Do Service and Training
Who knows your project better than the team that helped you put it together? That’s why we don’t hand you off to another company after we’ve installed your automated system. Service, and even training, is built in from the first time you contact us until you are completely comfortable with your automated welding, dispensing, thermal cutting, material removal, handling & tending or assembling setup.
If you run shifts around the clock, you know how important support is at 1:00 a.m. We connect you immediately with one of our experienced Service Engineers, in many cases with the same engineers you already know. Often we are able to analyze the problem within minutes and walk you through the steps you need to take. We dispatch parts as needed within hours.
If we can’t troubleshoot the problem over the phone, we dispatch support personnel as quickly as possible.
Documentation for the First System We Ever Built to the Latest
It doesn’t matter whether you own the first robotic system we built in 1983 or are our newest customer, we have system documentation to provide you with long-term support.
Needs change. We specialize in helping you find new jobs for the robots you already have. If you have a robot or robot system looking for work, Genesis Systems Group Services can clean up, test and reintegrate your unemployed assets and get them back on the job.
Are your old robot programs and weld parameters ready for an upgrade? We’ve proven after 4,000 successful robotic systems that you can speed up and improve weld quality using existing assets.
You deserve to maximize your ROI. Nothing helps you do that faster than hands-on training. We ensure that within the first day your operators have already learned to move the robot and to enter his/her first program.
Our goal is to ensure your operators are improving productivity, decreasing downtime, reducing manufacturing costs and enhancing safety from the start.
