Robot Support with 24/7 Customer Service

Around the Clock Support to Keep Your Systems Running

Genesis offers 24/7 customer service and robot support options for all our custom and turnkey pre-engineered solutions, helping you to maximize robot uptime and productivity. Having the right resources available when you need them expedites resolving even the smallest uptime interferences that could very quickly lead to major disruptions.

With the Genesis intelligenceCenter, remote robot support is offered. To further ensure the highest levels of robot uptime, intelligenceCenter systems are equipped with real-time notifications for troubleshooting.

Genesis customer service reps are highly trained and equipped to provide a range of support, including:

• Machine Service History
• FANUC Authorized Service Integrator & Spare Parts distributor
• Spare Parts & Automation Peripherals
• Preventative Maintenance
• Productivity Improvement Services
• Reintegration Services
• Connected Solutions
• System Service and Repair
• System Documentation Library