Support

Customer Service & Support play an important role in the success of robotic automation.

Genesis’ Customer Service is why so many companies entrust critical manufacturing operations to our automation solutions. We don’t hand you off to another company after we’ve installed your system. Whether it’s the robot, positioner, process equipment or peripherals, Genesis Service Engineers are available to help you minimize downtime and get back online.

  • 24/7 – 365 Hotline I Phone Support – 563-445-5777
  • Preventative Maintenance
  • Robotic System Service and Repair
  • Parts Service
  • System Documentation Library
  • Reintegration Services
  • Productivity Improvement Services
  • Remote Production & Monitoring Systems
  • Machine Service History

Reintegration Services

We specialize in helping you find new jobs for the robots you already have. If you have a robot or robot system looking for work, Genesis Systems Group Services can clean up, test and reintegrate your unemployed assets and get them back on the job.

Productivity Improvement Services

Are your old robot programs and weld parameters ready for an upgrade? We’ve proven after 4,500 successful robotic systems that you can speed up and improve weld quality using existing assets.

Warranty

All Genesis workcells come with a one-year single source warranty on parts and labor. Genesis can extend the warranty on parts only up to five years when you purchase your system.
Contact us today for parts orders or non-urgent Support questions.

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